FAQ

- To buy, you must register on the site and then complete the address field of your user account.
- All orders are sent confidentially.



Why do I encounter the message You do not have access?
In advance, all accounts do not have access to all parts of the site. Your account needs to be upgraded for access. Account upgrade is free.
You can send your account upgrade request through Telegram.



How can I track my order?
You can follow the preparation process and the steps of sending your order through...
After delivering the orders to the post company, a 20-digit parcel tracking number will be sent to you. You can find out the current location of the parcel by referring to the tracking system of the post company at the address newtracking.post.ir.



Can I buy for someone else and have the order delivered to that person?
Yes; When placing an order, you can enter the details of the intended recipient.



I want to give the product as a gift, is it possible to send the product as a gift?
Yes; If you want to send the product as a gift, you can declare it in the order description section during the purchase. Gift wrap is free.



If my purchase is a gift to someone else, will the sales invoice be sent to the recipient along with the package?
By default, an invoice is sent for all orders; If needed, you can request not to send an invoice in the order description section during purchase.



I don't want to have the order delivered to my home due to reasons such as surprise or to pick it up myself. Is there another possibility?
Yes, put your request in the description of the order registration, your order will be sent by the post office's Restant Post service. In this service, the package will stay at the post office and you will receive your package by visiting the post office and providing the tracking number and ID card.



What if the postman brought the package and we weren't there?
If you are not present at the place, the postman will return the next day, and if you are not present at the second visit, it will be placed in the post office's pending counter for 5 days, with the tracking number of the mail that was sent to you by SMS. And visiting the post office, you will receive your package by showing your ID card.
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